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Te Ara Whānau Family Solutions

The Family Solutions model

Te Ara Whānau ExplanationTe Ara Whānau, the Family Solutions model is Family Works Central’s unique way of working with families and whānau facing significant and complex challenges.Te Ara Whānau is different because it engages the whole whānau and provides a wide range of services and support which are tailored to both individual needs and that of the family unit.

Family Works Central staff delivering Te Ara Whānau are not only qualified and professional, but also respectful and non-judgemental. Each staff member has successfully completed the Family Works Cultural Competency programme, launched at Rātana Pā in May 2017.

Using Te Ara Whānau, the Family Solutions model, the Family Works Central team work with the family and whanau to work out what help and support is needed, and to build on existing strengths and resources. Support is usually intensive at first, reducing over time to match the needs of the whānau.


Te Ara Whānau values

  • Mana: Te Ara Whānau retains the mana (respect and integrity) of all involved.
  • Whakapapa: Te Ara Whānau draws energy from whānau, tupuna (ancestors) and others.
  • Aroha: Te Ara Whānau comes from a place of caring, compassion and love.
  • Manaakitanga: Te Ara Whānau support encompasses hospitality, respect, generosity and care for children, families and whānau.


Te Ara Whānau way of working

  • He kaimahi whakapono ki te mahi, ki te whānau.
    Family workers are dedicated and committed to each whānau.
  • He ringa raupā te tautoko.
    We provide practical hands on support.
  • He kāhui whānau whānui te eke.
    We consider the whānau as a whole.
  • He kaupapa herenga wairua, herenga hinengaro, herenga tinana. He kaupapa herenga tangata.
    Having a common purpose and being clear about what we are all doing together.
  • Eke panuku, eke Tangaroa.
    We will be strong, tireless and honest


Te Ara Whānau services

Family Works Central embraces the Te Ara Whānau, Family Solutions model when families are facing significant and complex challenges, such as family violence, poverty, neglect, trauma, criminal offending and substance abuse.

Services are flexible and tailored to the needs of the individuals and whānau unit. That means a family has access to whatever services and support is right for them. This may include family violence safety programmes, social work, advocacy, counselling, mediation, mentoring, parenting support and education or a range of other services.

Click here for more information about the range of services provided by Family Works Central across the lower North Island.


Te Ara Whanau, Family Solutions brochures

The Te Ara Whānau Family Solutions brochure and A3 flier provide more information about this unique and successful model of practice. Download the brochures by clicking on the link below or contact us to request printed copies.

Download the Te Ara Whānau A3 poster here

Download the Te Ara Whānau brochure here